Privacy Policy

KunKune Ltd. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, http://kunkune-solderingirons.co.uk.

1. Information We Collect

1.1 Personal Information

  • Account Registration: When you register an account, we collect your email address and any additional contact information you provide.
  • Order Information: If you place an order, we retain details of the order, including the contents, delivery and billing addresses, and any communications with our customer support team.

1.2 Browsing Information

  • IP Address: We know for a limited time that a user at your IP address has visited pages on our site.
  • Product and Content Browsing: We collect data on what products and content you browse to offer better value through personalized emails and to understand which products/content are most useful to you.

2. How We Use Your Information

2.1 Email Communications

  • Order Updates: We send emails when orders are placed, paused, shipped, or ready for local pickup.
  • Account Verification: We send emails to verify your email address or if you request a password reset.
  • Feedback Requests: We may send emails to request reviews of our products or feedback on your experience with our website, products, or customer support.
  • Promotional Emails: Occasionally, we may send promotional emails to inform you about new products, services, or special offers.

2.2 Support Interactions

  • Recording: If you email, chat, or call us for support, we may record the interaction for training and audit purposes. These conversations are never sold or shared with third parties, except when necessary to facilitate the interaction.

3. Data Retention and Security

3.1 Logging and Log Retention

  • Web Requests: We log individual web requests, including time of request, IP address, referer, and user agent strings, to understand site traffic and diagnose technical problems. Logs may be retained for up to 60 days, with individually-identifying information obscured after one week.
  • Fraud Prevention: We log IP addresses for specific actions, such as creating an account and placing an order, to prevent fraud and detect malicious behavior. This information is automatically deleted after no more than 60 days.

3.2 Cookies, Tags, and Tracking Pixels

  • Usage: We use cookies, tags, and tracking pixels to know when users are logged in and to track preferences such as display currencies and product menus.
  • Analytics: Our analytics software, including Google Analytics and CrazyEgg, uses tags/tracking pixels to track unique visitors, their origins, and site navigation. This information helps us improve our site.

4. Third-Party Services

4.1 Email Services

  • GMail: Emails sent to or from KunKune addresses generally pass through Google’s servers.
  • HubSpot: Promotional and informative emails are sent using HubSpot. Automated emails triggered by events, like back-in-stock notifications, are sent directly from our site.

4.2 Shipping Providers

  • Providers: We offer shipping through third parties such as FedEx, UPS, and the United States Postal Service. We pass delivery addresses, phone numbers, and invoices to these companies as needed for shipping and delivery.

4.3 Payment Providers

  • Credit Card Payments: Processed through FirstData (now Fiserv). We send credit card data via an API for processing and retain transaction details as required by PCI-DSS compliance.
  • PayPal: Users must provide their PayPal email address and complete the payment on PayPal’s site.

4.4 Analytics

  • Google Analytics: We use Google Analytics to track visitor behaviour and site usage. Visitors with Do Not Track enabled will not have information sent to Google’s servers.

5. Do Not Track

KunKune supports the Do Not Track standard. Third-party plugins with access to visitor browsing data are limited and disabled for visitors passing a Do Not Track HTTP header.

6. Data Protection and Legal Compliance

We strive to protect all data generated by and provided to us by our users from being stolen, compromised, or used in violation of this policy. We will inform users if their data is compromised, to the fullest extent we are lawfully able.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:KunKune Ltd.
Email: privacy@kunkune-solderingirons.co.ukBy using our site, you consent to our Privacy Policy.