Shipping Policy

At Kunkune Soldering Irons, we strive to provide reliable and efficient shipping services to ensure your products arrive promptly and in excellent condition. Please review our shipping policies below.

Shipping Methods and Delivery Times

1. Standard Service

  • Carrier: Royal Mail 24H
  • Estimated Delivery Time: 1-2 working days (Non-tracked)
  • Dispatch Time: Orders are typically dispatched within 24 hours (same day if ordered before 3 p.m., excluding weekends).

2. Tracked Service

  • Carrier: Royal Mail Tracked 24
  • Estimated Delivery Time: 1-2 working days
  • Tracking: Tracking information will be provided, and you can monitor the delivery status.

3. Next Day Special Guarantee

  • Carrier: Royal Mail Special Delivery
  • Delivery Time: Next working day before 1 p.m.
  • Dispatch Time: Orders placed before 3 p.m. (excluding weekends) will be dispatched the same day.

Order Confirmation and Dispatch

  • Order Confirmation: You will receive an email confirmation once your order is successfully placed.
  • Dispatch Confirmation: Once your order is dispatched, you will receive an email confirming that your order is complete and on its way.

Shipping Costs

  • Standard Service: Free for all orders.
  • Tracked Service: Additional charges may apply based on the order value and destination.
  • Next Day Special Guarantee: Additional charges apply for next-day delivery service.

Tracking Information

  • For orders placed with the standard service, tracking will only show when a delivery attempt is made or the order is delivered.
  • Tracked and Next Day Special Guarantee services provide detailed tracking information.

Delayed Orders

  • While we aim to deliver within the estimated times, delays can occur. We are unable to investigate delayed orders until 10 working days from the last date for delivery as per Royal Mail guidelines.
  • If your item is taking longer than expected, we recommend checking with your local post office or mail depot in case of a missed delivery.

Other Shipping Information

  • Contact Information: Please provide a valid email address and contact phone number when creating your account to facilitate communication in case of any issues.
  • Order Comments: Use the order comments section at checkout to pass any specific instructions or notes.
  • Shipping Method Changes: We reserve the right to send items out untracked, tracked, or by Special Delivery, depending on the total value of your order, regardless of the chosen shipping method when using free shipping or discount codes.

If Your Order Doesn’t Arrive

  • If your order doesn’t arrive within the expected timeframe, please contact your local post office or mail depot first.
  • Verify the delivery address provided in your dispatch notification email or by logging into your account.
  • If you still face issues, contact us at hello@kunkune-solderingirons.co.uk for assistance.

Returns

Our return policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. You may return your goods for any reason within 30 days of receipt for a full refund of the purchase price. For more details, please refer to our Returns Policy.

Contact Us

For any shipping-related inquiries, please contact us at:KunKune Ltd.
Email: hello@kunkune-solderingirons.co.ukBy using our website and placing an order, you agree to our Shipping Policy. Thank you for choosing Kunkune Soldering Irons!